Privacy Policy
This Privacy Policy describes how LAPEQ Premium Concierge ("we", "us", or "our") collects, uses, and shares your personal information in connection with our premium lifestyle management services across Abuja, Lagos, Port Harcourt, and Jos.
Information We Collect
To provide our bespoke services, we may collect the following categories of information:
- Personal Identifiers: Name, alias, unique personal identifier, and signature.
- Contact Information: Phone number, email address, physical address, and emergency contacts.
- Preference Profile: Culinary preferences, travel habits, special dates, and lifestyle requirements.
- Payment Information: Encrypted transaction details and billing history.
How We Use Your Data
Your information is used exclusively to facilitate the services you request, including hotel reservations, private chef arrangements, and executive travel coordination. We do not sell, rent, or trade client data to any third parties for marketing purposes.
NDA Policy
Absolute discretion is the hallmark of the LAPEQ experience. We operate under a strict Non-Disclosure framework designed to protect the professional and personal reputations of our high-profile clientele.
Staff Confidentiality
Every member of the LAPEQ team, from our lead concierge to our support staff, is bound by a comprehensive, legally enforceable Non-Disclosure Agreement (NDA). This agreement remains in effect both during and after their tenure with the company.
Third-Party Vetting
When coordinating with external partners (restaurants, hotels, private chefs), we share only the minimum information necessary to execute the service, often using aliases or corporate profiles to maintain client anonymity where possible.
Discretion Guarantee
- Client movements and locations are never disclosed to third parties.
- Social media policies strictly prohibit staff from documenting client activities.
- All physical documents are handled with secure chain-of-custody protocols.
Data Protection
We leverage industry-leading security technology to ensure your digital footprint with LAPEQ remains entirely private and secure.
SSL Encryption
All communication through the LAPEQ platform, application, and dashboard is secured using 256-bit SSL encryption. This ensures that your service requests and personal preferences cannot be intercepted by unauthorized parties.
Secure Storage
Our database architecture follows security-first principles. Sensitive data is stored in partitioned, encrypted environments with strictly controlled access logs. We conduct regular security audits to identify and mitigate potential vulnerabilities.
Your Rights
Members have the right to request a full audit of the data we hold on their profile, and the "Right to be Forgotten," which involves the permanent deletion of all non-essential records from our active databases upon request or membership termination.